SHIPPING, RETURNS & LEGAL DISCLAIMER

Last Updated: Wednesday August 5, 2026

1. SHIPPING & DELIVERY

Processing Time:
Orders are typically processed and handed to our shipping carriers within 1–2 business days (Monday–Friday, excluding holidays). In rare cases of high order volume, a short delay may occur. You will receive a confirmation email with tracking information once your order ships.
Tip: If you don’t see it, please check your spam or junk folder.

Carrier Partners:
We partner with USPS and UPS to provide reliable delivery. Once a package has been transferred to the carrier, it is in their possession. While we monitor shipments closely, Apex Peptide Analytics cannot control or guarantee carrier transit times or handling.

Tracking Your Order:
For real-time delivery updates, use your tracking number directly on the carrier’s website.

Lost or Damaged Packages:
Contact us right away if your order arrives damaged or goes missing.

  • Lost Packages: A waiting period of 20 business days from the carrier pickup date is required before a package can be declared lost and a claim filed.
  • Damaged Packages: Contact us within 3 days of delivery if your order arrives damaged.
    Please include clear photographs of the damaged items and the shipping box (inside and outside).
    These images are required to process any claim.
  • Theft: We cannot replace packages stolen after a carrier confirms delivery. apexpeptideanalytics.com is not liable for stolen packages once marked as delivered.

2. RETURNS & REFUNDS

All Sales Final — No Returns or Exchanges:
Due to the sensitive nature of research materials and the potential for tampering, all sales are final.
We do not accept returns or exchanges once an order has been processed. This does not limit remedies for verified shipping damage, missing or incorrect items, carrier loss, or a documented product-quality claim. Please contact us so we can help.
Please verify your order before completing your purchase.

Fraud Prevention:
To protect against fraudulent claims, we photograph every shipment before dispatch, including the order contents and shipping label.

3. CHARGEBACK POLICY

Initiating a chargeback without contacting our support team first is considered a breach of policy.
If a chargeback is filed:

  • Your customer account (name, email, and shipping address) will be permanently banned from future orders with apexpeptideanalytics.com, and may be reported to an industry-wide fraud prevention network.
  • The dispute will be contested with all relevant order records, shipping logs, and policies.
  • If resolved in your favor, a $35 administrative processing fee will be deducted from any future credit or refund.

4. CONTACT US

Your satisfaction and trust are important to us.
For any issues related to shipping, damage, or order discrepancies, please contact our support team before initiating any other action.

📧 Email: peptides@apexpeptideanalytics.com
📍 Address: 1309 Coffeen Ave Ste 19982, Sheridan, Wyoming 82801 United States